Eventos de Conversa

{
  "event": "conversation.created",
  "timestamp": "2026-02-27T12:00:00.000Z",
  "company_id": "uuid",
  "data": {
    "session_id": "uuid",
    "contact_id": "uuid",
    "channel_id": "uuid",
    "status": "ACTIVE",
    "department_id": "uuid",
    "user_id": null
  }
}

{
  "event": "conversation.assigned",
  "timestamp": "2026-02-27T12:00:00.000Z",
  "company_id": "uuid",
  "data": {
    "session_id": "uuid",
    "user_id": "uuid",
    "department_id": "uuid"
  }
}

{
  "event": "conversation.closed",
  "timestamp": "2026-02-27T12:00:00.000Z",
  "company_id": "uuid",
  "data": {
    "session_id": "uuid",
    "status": "RESOLVED",
    "end_at": "2026-02-27T12:00:00.000Z"
  }
}